TERMS & CONDITIONS

By using our website you agree to comply with and accept the following Terms and Conditions, together with our Privacy Policy, both of which guide our relationship with you in relation to the operation of this website. We may update these at any time, so please check this page in order to ensure that you are aware of any changes.

COPYRIGHT

All rights, including copyright, in this website are owned by or licensed to Primitive Angel. When you use this website you agree to use it only for your own personal, non-commercial use, anything else is prohibited without our permission. You may not modify, distribute or repost anything on this website without our prior consent.

PRODUCT INFORMATION

Every care is taken to ensure that all images and descriptions of our products are accurate. Fabrics and colours may vary slightly from item to item but this will not affect the overall look of the design. Please follow care instructions of product for best results.
 All prices on the website are inclusive of VAT at the current rates.

RETURNS & REFUNDS

We hope that you will be delighted with your purchase, however if you are not satisfied please inform us within 10 days of receipt that you wish to return an item, have received the wrong item or it is faulty. Please email us before you return any item/s to us. Please note that due to the nature of personalised products we cannot offer refunds unless the item is faulty or personalisation is incorrect (and it’s our mistake). Please return item(s) in their original packaging with proof of purchase. We will then arrange a replacement or full refund. We regret that we cannot refund postage, unless the item is faulty. All sale or custom made items are final.

Email: enquiry@primitiveangel.com with the item you wish to return, order number, if a replacement or refund is required and the reason for return.

DATA PROTECTION GUARANTEE

We will not give any of your information to any other company or third party. Our newsletters will be sent to you when detailing new products, special offers, and events.

FABRIC – THE IMPORTANT INFO

Please ensure that the fabric you are ordering from us is fit for its intended purpose prior to ordering – our Clarke & Clarke fabrics are suitable for curtains, blinds, soft furnishings and upholstery.

Our Moda fabrics are for general sewing, patchwork and dressmaking.

Our fabrics are cut to order so please ensure that you are ordering the correct amount and are therefore non-refundable, unless faulty.

PERSONALISED GIFTS

These items are made to order so please ensure that the information you provide is correct as there will be a charge for any orders that require altering .

CREDIT CARD PAYMENTS

All of our payments are taken via a third party payment provider (namely Paypal) and the terms of use for this are available on their site.

COPYRIGHT

All of the content, design, graphics, text and other information is owned by Primitive Angel and must not be used without prior written agreement.
When visiting and using our website you agree that you are using the site purely for personal use and you are not using any of the information for commercial use. This includes copying information, text, images, design and so forth.

CANCELLING AN ORDER

We can cancel orders which have not yet been produced/personalised, if however the process has started then we regret that we cannot cancel the order.